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What You Need to Know Before You Play

Access to brtonline depends on the laws of your state — we operate only where local law permits, and we keep our terms plain so you know exactly what you're agreeing to. These pages cover your rights, our obligations, and how disputes are handled.

State-dependent accessAccount terms apply at registrationUS-facing policiesPayPal, Venmo, Play+ governed by these termsContact us to request changes
brtonline What You Need to Know Before You Play
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling are not separate concerns — they're part of the same legal commitment. Here's how we manage the four areas you're most likely to ask about when reviewing our policies.

Cookies and Tracking

We use cookies to keep your session active and to remember account preferences. You can adjust cookie permissions through your browser settings at any time without affecting core account functions.

Account Security Practices

Passwords are hashed and never stored in plain text. We use SSL encryption across all account pages, including the cashier where PayPal and Venmo transactions are processed.

Data Retention Policy

We retain your account and transaction records for the period required by applicable state gaming regulations. After that window closes, inactive account data is deleted on a rolling schedule.

Requesting Changes to Your Data

You have the right to request access to, correction of, or deletion of your personal data. Submit that request via live chat or email and we'll confirm receipt within one business day.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to challenge a decision we made about your account, or need to submit a data correction request, there are three direct ways to contact the legal and compliance team. We aim to respond to account-related legal requests within three business days.

Team online

Live Chat

Open the chat widget inside your account dashboard. For legal and policy questions, select the Account & Compliance category so your message routes to the right team.

Email Support

Send your request to our support address listed in your account settings. Include your registered email and a brief description of the legal matter or data request.

Account Dispute Path

If a payment dispute involves a PayPal, Venmo, or Play+ transaction, log the relevant transaction ID in your message. That shortens the review process on our end.

Common Questions About Our Policies

These are the questions we hear most often from people reading through our terms before they open an account or after a specific policy situation comes up. Answers are kept short and specific.

Access depends entirely on your state's online gaming laws. We make the platform available only in eligible states. Check our eligibility page or contact support to confirm your state's current status.

Disputes are handled under the laws of the jurisdiction where we are licensed to operate in relation to your state. Our terms of use specify the applicable law and the process for raising a formal dispute.

Yes. Submit a data access request through live chat or email support. Include your registered email address and we will provide a copy of the data we hold on your account within a reasonable timeframe.

We retain transaction and identity records for the period required by applicable state regulations. After that period, your data is deleted. You can ask us to confirm the specific retention window for your account.

Yes. Any payment processed through PayPal, Venmo, or Play+ on our platform is subject to our account terms. Each provider's own user agreement also applies independently to your wallet or card account.

Contact us via live chat and include the transaction ID from your payment provider — PayPal, Venmo, or Play+. We review disputes on a case-by-case basis and respond within three business days.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.